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Classroom IT Infrastructure Library Courses
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Learn IT Infrastructure Library. Click our logo to see the range of IT Infrastructure Library training courses that Firebrand Training offer.
ISO 20000 EssentialsISO20000 Service Quality Management Foundation (SQMF) is 3-day instructor-led course which is focused on Quality Management within the context of ISO/IEC 20000, the International Standard for IT Service Management. Leads to the EXIN accr... |
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COBIT FoundationsControl Objectives For Information And Related Technology (COBIT) is a set of best practices for IT management created by the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI) in 1992. COBIT p... |
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ITIL® V2 - V3 Managers Bridge Training (5 days)This five-day v2-v3 Managers Bridging Course provides you with a very intense and focused overview of the new and modified topics in ITIL v3. The ITIL Managers Bridge Training course is intended for those who currently hold a pre-v3 Mana... |
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ITIL® V3 Service Capability - Operational Support & Analysis (OSA)The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management proce... |
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ITSM Foundation CertificateAn intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast... |
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ITIL® V2 Managers Certificate Service SupportIt comprises two 5-day courses (Service Support & Service Delivery), with a Review/Exam preparation Day. This programme prepares participants for the ISEB examinations leading to the Service Manager's Certificate in IT Service Management... |
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ITIL - IT Infrastructure LibraryIt is now widely recognised that organisations are increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality management of IT services. IT Se... |
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ITIL® V3 Managers Bridging CourseThis course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification. It will also provide you with knowledge of the current ’Best Practice‘ concepts and terminology in Service Management giving you an up... |
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ITIL® V3 OverviewThe aim of the course will be to give you an overview of the new topics in ITIL® Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It will also help you to unde... |
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ITIL® V2 OverviewThis one-day intensive instructor-led workshop is designed to introduce the need for Service Management, its components and the benefits that can accrue from its implementation. The workshop consists of formal lecturing, discussions and exe... |
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Associated Training Topics
- Networking courses
- IT & Computer courses
- Support & Maintenance courses
- Operating Systems courses
- Internet & WWW courses
- IT Security courses
- A+ courses
- Programming courses
- E-Learning courses
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