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23 IT Infrastructure Library courses found

ITSM Foundation Certificate

An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast...

Delivery: Public,

Area: All Areas,

Supplier: The Grey Matters

ITSM Practitioners

Courses available: Problem Management Change Management Release Management Service Desk/Incident Management Service Level Management Format The format of the training is interactive and throughout the course understanding o...

Delivery: In House,

Area: All Areas,

Supplier: The Grey Matters

ISO 20000 Essentials

ISO20000 Service Quality Management Foundation (SQMF) is 3-day instructor-led course which is focused on Quality Management within the context of ISO/IEC 20000, the International Standard for IT Service Management. Leads to the EXIN accr...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

COBIT Foundations

Control Objectives For Information And Related Technology (COBIT) is a set of best practices for IT management created by the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI) in 1992. COBIT p...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

Software Asset Management Essentials

This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within the IT Infrastructure Library (ITIL). The qualification also covers the interdependencies between IT Service Management principles...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant

ITIL Overview

Achieving an effective provision of quality IT services can only take place with the vision, commitment and decisions of IT management, and also from the buy-in from all staff within the IT organisation. This overview explains the benefits...

Delivery: In House,

Area: All Areas,

Supplier: Pink Elephant

ITIL - IT Infrastructure Library

It is now widely recognised that organisations are increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality management of IT services. IT Se...

Delivery: In House, Public,

Area: London,

Supplier: Maven Training

Certificate In Information Technology

A broad foundation course for anyone seeking entry into a career with computers. It is also a good course for people looking to complement their existing careers with IT knowledge. No previous IT experience is required to undertake this cou...

Delivery: Distance,

Area: All Areas,

Supplier: ACS DISTANCE EDUATION

Newscale Service Catalog

Whether your goal is to run IT more like a business or to implement ITIL best practices, industry experts recommend that IT organizations start by defining standardized services in a Service Catalog. The Service Catalog offers a way to es...

Delivery: In House, Public, Computer Based,

Area:

Supplier: 2e2 Training

ITIL IT Service Management Essentials

A detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice...

Delivery: In House, Public,

Area: All Areas,

Supplier: Pink Elephant