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IT Infrastructure Library training courses (page 3 of 5)

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42 IT Infrastructure Library courses found

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ITILŪ V2 Overview
This one-day intensive instructor-led workshop is designed to introduce the need for Service Management, its components and the benefits that can accrue from its implementation. The workshop consists of formal lecturing, discussions and exe...
Delivery: In House, Public,
Area: All Areas,
Supplier: The Grey Matters
ITIL v2 Foundation Course
3 Day course with multiple choice exam on the final day of the course, all prices are inclusive of exam and course materials. For more information v2 Foundation View Outline ...
Delivery: In House, Public,
Area: All Areas,
Supplier: FGI Limited
ITIL v2 Accelerated Foundation Course
2 Day course with multiple choice exam on the final day of the course, all prices are inclusive of exam and course materials. For more information v2 Foundation...
Delivery: In House, Public,
Area: All Areas,
Supplier: FGI Limited

ITIL v3 Foundation Bridging Course
This course is an bridging course from ITILŪ version 2 to version 3. There is an optional Version 3 Examination at the end of the course for delegates who posses a version 2 Foundation course certificate. This course is developed by experts...
Delivery: In House, Public,
Area:
Supplier: FGI Limited
Service Desk, Incident & Problem Practitioner
Learn how to apply ITILŪ best practices to effectively support the IT infrastructure, while minimizing the adverse effects of incidents and problems. ITIL best practices focus on the integration of key processes, enabling a stable IT enviro...
Delivery: In House, Public,
Area: All Areas,
Supplier: Pink Elephant
Configuration, Change & Release Practitioner
Effectively Manage, Organise & Optimise The Release & Control Processes Learn how to apply ITIL best practices when releasing changes in the IT infrastructure, while minimising the adverse effects of such actions. ITIL best practices focu...
Delivery: In House, Public,
Area: All Areas,
Supplier: Pink Elephant
Service Level Management Practitioner
Learn how to re-engineer and improve IT business processes in this comprehensive program. This three-day course teaches you how to do it, so you can increase efficiency and reduce costs in an IT department. It includes numerous sample docum...
Delivery: In House, Public,
Area: All Areas,
Supplier: Pink Elephant
Service Level Management & Finance Practitioner
ITIL Practitioner: Service Level Management & Financial Management will teach you how to apply ITIL best practices when defining services, and managing service levels and relationships with both internal and external providers. Learn how to...
Delivery: In House, Public,
Area: All Areas,
Supplier: Pink Elephant
ITILŪ V3 Foundation Bridging Course
The aim of the course will be to give you an overview of the new topics in ITILŪ Version 3 as follows: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement It will also help you to under...
Delivery: In House, Public,
Area: All Areas,
Supplier: The Grey Matters
ITILŪ V2 Problem Management Practitioner
As a result of attending this 3 day ISEB Practitioner course in Problem Management delegates will be able to demonstrate their competence in, and their ability to: Plan for the implementation of Problem Management Support the Incident M...
Delivery: In House, Public,
Area: All Areas,
Supplier: The Grey Matters
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