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ITIL Courses
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ITIL Business Relationship ManagementThis course is suitable for individuals who have an interest in Business Relationship Management. The course provides a holistic look into the many roles and responsibilities required to allow the effective management of the relationshi... |
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ITIL ® v3: Capability Certificate: Planning, Protection & OptimisationThe ITIL (Information Technology Infrastructure Library)® Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone ... |
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ITIL ® v3: One Day OverviewThis course provides a 'taster' to Service Management, a topic that could change your life, as more than one exponent has said! The answer to many of the prayers of all levels of IT staff, a best practice framework based on the ten volu... |
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ITIL ® v3: Capability Certificate: Operational Support & AnalysisOperational Support & Analysis (OSA) represents the capability of a set of core ITIL (Information Technology Infrastructure Library) V3 processes and functions to effectively support an organization's services through day to day IT ... |
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ITIL ® v3: Managing Across The LifecycleThis course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The course completes the ITIL (Information Technology Infrastruct... |
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ITIL ® v3: Lifecycle Certificate: Service StrategyThe course builds on the general principles covered as part of the ITIL (Information Technology Infrastructure Library)(R) Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of t... |
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ITIL ® v3: Lifecycle Certificate: Continual Service ImprovementThe course builds on the general principles covered as part of the ITIL (Information Technology Infrastructure Library)(R) Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the manageme... |
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ITIL ® v3: Lifecycle Certificate: Service OperationThe ITIL (Information Technology Infrastructure Library) Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification b... |
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ITIL ® v3: Lifecycle Certificate: Service DesignThe course builds on the general principles covered as part of the ITIL (Information Technology Infrastructure Library)(R) Foundation course. It covers the lifecycle aspects of Service Design and covers the management and control of the... |
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ITIL ® v3: Capability Certificate: Service Offerings & AgreementsThis course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services. It may also be of interest to ... |
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