How To Become An Air Hostess
Air hostesses, a.k.a flight attendants, are vital members of the cabin crew team. As an air hostess, it is your job to ensure that a flight is safe and comfortable for the passengers. The best known task for air hostesses is delivering the all-important safety briefing, but flight attendants must ensure sufficient supplies are on the plane and that passengers’ emergency equipment is working properly. They also make announcements on behalf of the captain, such as warning about turbulence or changes in flight details, and reassure passengers in the event of an emergency, making sure that safety procedures are followed.
Competition to work as an air hostess is fierce. To succeed in this career you will need to have the right skill-set. You should be a good team player and a ‘people person’, with a confident and friendly manner. You should be able to stay calm under pressure and have a reassuring manner, calming passengers who may be anxious or upset.
Airlines usually require cabin crew to be aged 18 or over, between 5’2” and 6’2” tall, with a valid EU passport, good vision, and no visible tattoos or piercings. You should be physically fit and able to swim 25 metres.
Most airlines will expect you to have a good level of education, including GCSE maths and English (at grade C or above). Two or more years of experience in a customer service role will also be beneficial.
Each airline has its own training programme, which you will need to complete in order to work as a member of cabin crew. You will increase your chances of being taken on by an airline if you have previous cabin crew training. Many colleges and training providers offer introductory courses, which give you an idea of the role and develop your aviation and customer service skills. Examples of introductory courses include the Level 1 Certificate in Exploring the Aviation Industry and the Level 2 Diploma in Air Cabin Crew. Some courses, such as the Level 3 Diploma in Air Cabin Crew provide you with training that is similar to the flight attendant training you will get from an airline company. It will also help if you can speak a foreign language.
Average Working Hours Per Week = 30-40+
Common Working Pattern
Time Taken To Qualify
7 weeks to 6 months (college courses can be up to two years)
What Next/Career Development
Once you have completed your initial training you will be encouraged to work towards additional qualifications if you do not already have them, such as the Level 2 or Level 3 Diploma in Air Cabin Crew. You could also develop your language skills and seek an overseas post, as part of an airline’s international cabin crew team. With the right experience you could be promoted to a team leader role, as a senior cabin crew member or move to a ground-based role working for an airline, perhaps in sales.
Facts And Figures
On average, 191,200 passengers arrive and depart from Heathrow Airport each day.
More than a third of British Airways workforce are cabin crew.
Air hostesses receive a basic salary plus an allowance, depending on the routes they fly.
(Source: Heathrow Airport)