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The National Network of Training Consultants

Dealing with Telephone Anger

The invention of the telephone has given millions of people access to information, help and support that previously was unattainable. Unfortunately it is also an invention that allows us to vent our feelings without remorse or fear of retr...

Course type: Short Course delivered in house
Guide price: £500 + Vat for up to 20 people
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Training and Development Solutions (UK) Ltd

HANDLING TELEPHONE RAGE

Handling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone, and evidence from the finance union UNIFI suggests that this problem is on the increase. This interactive course provides ...

Course type: Short Course delivered as classroom based
Guide price: £395 1st delegate (£295 for all others from the same organisation)
Available in: Southampton, Bristol, Manchester, Leeds, Birmingham, Nottingham, London WC, Milton Keynes
Get more details on HANDLING TELEPHONE RAGE
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