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Full Time Handling Telephone Rage Courses
Dealing With Phone RageWe run a course which is for all staff that handle telephone calls and need to know how to deal with difficult, demanding or enraged callers. This is a practical workshop with a combination of input, discussion and practical exercises. ... |
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Developing Effective Telephone SkillsOverview Course duration: 1 day. This interactive one day course will enable you to examine the tools, tips and techniques involved in dealing with customers on the telephone. Exceeding customer expectation on the telephone means not... |
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Managing difficult situations on the telephoneCourse Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop t... |
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