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In House Handling Telephone Rage Courses
Dealing with Telephone AngerThe invention of the telephone has given millions of people access to information, help and support that previously was unattainable. Unfortunately it is also an invention that allows us to vent our feelings without remorse or fear of retr... |
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Dealing With Phone RageWe run a course which is for all staff that handle telephone calls and need to know how to deal with difficult, demanding or enraged callers. This is a practical workshop with a combination of input, discussion and practical exercises. ... |
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