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Classroom Handling Telephone Rage Courses
HANDLING TELEPHONE RAGEHandling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone, and evidence from the finance union UNIFI suggests that this problem is on the increase. This interactive course provides ... |
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Developing Effective Telephone SkillsOverview Course duration: 1 day. This interactive one day course will enable you to examine the tools, tips and techniques involved in dealing with customers on the telephone. Exceeding customer expectation on the telephone means not... |
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Managing difficult situations on the telephoneCourse Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop t... |
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