Handling Telephone Rage training courses

You are here: Courses+ / Communications & Personal Development / Handling Telephone Rage courses

Training Courses

Add your course here - for free

Search:

Sponsored Handling Telephone Rage training courses

Find more Handling Telephone Rage training courses
In House Public / Open Distance Computer based Online Other All Handling Telephone Rage courses	Scotland Northern Ireland Wales North East England London Midlands North West England South East England South West England National Handling Telephone Rage courses
5 Handling Telephone Rage courses found

HANDLING TELEPHONE RAGE

Handling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone, and evidence from the finance union UNIFI suggests that this problem is on the increase. This interactive course provides ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Training and Development Solutions (UK) Ltd

Anger Management

Course overview: The aim of this workshop is to develop your knowledge and skills to constructively manage anger. You will explore why some people are angrier than others, that anger is natural and what effects uncontrolled anger can have...

Delivery: In House,

Area: All Areas,

Supplier: rise

Handling Telephone Conflict (Ref: CS17)

This relaxed, workshop style course will help delegates develop the professional interpersonal and communication skills required to deal with clients which have difficult issues or in difficult circumstances over the telephone with confiden...

Delivery: In House, Public,

Area: Wales,

Supplier: SYNERGY:TS LTD

Dealing With Phone Rage

We run a course which is for all staff that handle telephone calls and need to know how to deal with difficult, demanding or enraged callers. This is a practical workshop with a combination of input, discussion and practical exercises. ...

Delivery: In House,

Area: North East England, London, Midlands, North West England, South East England, South West England,

Supplier: TrainingTeams Ltd.

Developing Effective Telephone Skills

Overview Course duration: 1 day. This interactive one day course will enable you to examine the tools, tips and techniques involved in dealing with customers on the telephone. Exceeding customer expectation on the telephone means not...

Delivery: In House, Public,

Area: London, All Areas,

Supplier: Hemsley Fraser Group Ltd