Handling Telephone Rage Courses

Handling Telephone Rage training courses are designed for phone handling staff and personnel who have to tackle enraged phone calls every day. Handling Telephone Rage is a practical knowledge which can be applied to just about any business or sales environment. Handling Telephone Rage courses would cover dealing with phone rage, handling telephone anger, developing effective telephone skill and managing different situations on the telephone. You can find a number of Telephone Skills courses and Handling Telephone Rage training courses through Courses Plus UK.

The National Network of Training Consultants	Dealing with Telephone Anger The invention of the telephone has given millions of people access to information, help and support that previously was unattainable. Unfortunately it is also an invention that allows us to vent our feelings without remorse or fear of retr...
	Course type: Short Course delivered in house Guide price: £500 + Vat for up to 20 people
Training and Development Solutions (UK) Ltd	HANDLING TELEPHONE RAGE Handling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone, and evidence from the finance union UNIFI suggests that this problem is on the increase. This interactive course provides ...
	Course type: Short Course delivered as classroom based Guide price: £395 1st delegate (£295 for all others from the same organisation) Available in: Milton Keynes, Leeds, Bristol, Nottingham, Manchester, Birmingham, Southampton, London WC
TrainingTeams Ltd.	Dealing With Phone Rage We run a course which is for all staff that handle telephone calls and need to know how to deal with difficult, demanding or enraged callers. This is a practical workshop with a combination of input, discussion and practical exercises. ...
	Course type: Full Time delivered in house Guide price: POA Available in: Norwich
Hemsley Fraser Group Ltd	Developing Effective Telephone Skills Overview Course duration: 1 day. This interactive one day course will enable you to examine the tools, tips and techniques involved in dealing with customers on the telephone. Exceeding customer expectation on the telephone means not...
	Course type: Full Time delivered as classroom based Guide price: £529 + vat Available in: London SW
Cosensa Learning & Development Ltd	Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop t...
	Course type: Full Time delivered as classroom based Guide price: £245 - 345+VAT per delegate Available in: Belfast

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Associated Training Topics

• Telephone Skills courses

• Handling Telephone Rage courses

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