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Handling Telephone Rage Courses

Handling Telephone Rage training courses are designed for phone handling staff and personnel who have to tackle enraged phone calls every day. Handling Telephone Rage is a practical knowledge which can be applied to just about any business or sales environment. Handling Telephone Rage courses would cover dealing with phone rage, handling telephone anger, developing effective telephone skill and managing different situations on the telephone. You can find a number of Telephone Skills courses and Handling Telephone Rage training courses through Courses Plus UK.

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HANDLING TELEPHONE RAGE

Handling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone, and evidence from the finance union UNIFI suggests that this problem is on the increase. This interactive course provides ...

Course type: Short Course delivered as classroom based
Guide price: 395 1st delegate (295 for all others from the same organisation)

Dealing With Phone Rage

We run a course which is for all staff that handle telephone calls and need to know how to deal with difficult, demanding or enraged callers. This is a practical workshop with a combination of input, discussion and practical exercises. ...

Course type: Full Time delivered in house
Guide price: POA

Developing Effective Telephone Skills

Overview Course duration: 1 day. This interactive one day course will enable you to examine the tools, tips and techniques involved in dealing with customers on the telephone. Exceeding customer expectation on the telephone means not...

Course type: Full Time delivered as classroom based
Guide price: 529 + vat

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