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11 Handling Conflict courses found

Discipline & Grievance Training

This one day training course is a must for line managers and supervisors who need to know how to handle discipline and grievance issues at work. No prior kno...

Delivery: Public,

Area: All Areas,

Supplier: Aster Training

Handling Customer Complaints Effectively (Ref: CS09)

Helps delegates develop the professional interpersonal and communication skills required to deal with complaints with confidence. Delegates will learn the communication skills needed to respond to customer complaints in a positive manne...

Delivery: In House, Public,

Area: Wales,

Supplier: SYNERGY:TS LTD

Handling Difficult Customers (Ref: CS10)

Learn how to build a professional working relationship with clients who have difficult issues or who are in difficult circumstances. Gain the confidence and understanding of when, and how, to 'hold ground' and seek a resolution when confli...

Delivery: In House, Public,

Area: Wales,

Supplier: SYNERGY:TS LTD

Managing Difficult and Demanding Customers

Who is it for?If you have faced difficult customer situations in the past, or are likely to in the future, either face-to-face or on the telephone, you will find this course of benefit. What is it about?This cour...

Delivery: In House, Public,

Area: London,

Supplier: Reed Learning plc

HANDLING DIFFICULT PEOPLE AND SITUATIONS

Handling difficult people and situations is one of the most stressful aspects of the modern working environment. This course provides a practical guide on how to handle difficult people effectively and ensure successful outcomes. Delegates ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Training and Development Solutions (UK) Ltd

Communication Skills

A chance to develop the skills needed for effective communication in conflict situations; includes active listening, questioning, non-verbal communication. ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Bolton Mediation

Dealing with Difference

An examination of stereotyping and discrimination, how to recognise and deal with it to value everybody and the diversity that exists. ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Bolton Mediation

Interpersonal Effectiveness for Managers

Overview Course duration: 2 days. This two day course focuses on enhancing interpersonal skills and improving working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with...

Delivery: In House, Public,

Area: All Areas,

Supplier: Hemsley Fraser Group Ltd

Building & Maintaining Positive Relationships

Beginning with a discussion to establish which of our relationships are most important in our working life, this course is designed to use positive thinking to allow attendees to learn how to change themselves for the better towards positiv...

Delivery: Public,

Area:

Supplier: Dundee & Tayside Chamber of Commerce

Anger Management

To develop an awareness of anger in yourself and others To understand how we put pressures on others and ourselves To consider different ways of recognising and dealing with different effects of anger Learning the techniques to overco...

Delivery: In House, Public,

Area: Midlands, All Areas,

Supplier: Midlands Training