Handling Conflict training courses

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17 Handling Conflict courses found

Set Up To Fail?

Think about this…An employee you manage slips up somehow – maybe a missed deadline, a lost account, a customer complaint or a needless mistake? You decide to now oversee that person’s work more closely. After all, if your direct reports are...

Delivery: In House,

Area: All Areas,

Supplier: Creativedge Training & Development Ltd

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Delivery: Computer Based,

Area: North East England,

Supplier: dfgd

Discipline & Grievance Training

This one day training course is a must for line managers and supervisors who need to know how to handle discipline and grievance issues at work. No prior kno...

Delivery: Public,

Area: All Areas,

Supplier: Aster Training

Anger Management

Course overview: The aim of this workshop is to develop your knowledge and skills to constructively manage anger. You will explore why some people are angrier than others, that anger is natural and what effects uncontrolled anger can have...

Delivery: In House,

Area: All Areas,

Supplier: rise

How to manage Conflict at Work

Conflict can be a positive force in any business if it is managed and monitored properly. This course is designed to provide you with an understanding of conflict and give you strategies to effectively manage conflict. Specifically you ...

Delivery: Online,

Area: All Areas,

Supplier: TCI / Dyscover

Handling Customer Complaints Effectively (Ref: CS09)

Helps delegates develop the professional interpersonal and communication skills required to deal with complaints with confidence. Delegates will learn the communication skills needed to respond to customer complaints in a positive manne...

Delivery: In House, Public,

Area: Wales,

Supplier: SYNERGY:TS LTD

Handling Difficult Customers (Ref: CS10)

Learn how to build a professional working relationship with clients who have difficult issues or who are in difficult circumstances. Gain the confidence and understanding of when, and how, to 'hold ground' and seek a resolution when confli...

Delivery: In House, Public,

Area: Wales,

Supplier: SYNERGY:TS LTD

Customer complaints

This course has been designed to equip staff who are likely to encounter difficult customer situations, either in person or on the telephone with the skills to handle difficult customer situations in order to cultivate long-term associa...

Delivery: In House,

Area: London, Midlands, South East England,

Supplier: TrainingTeams Ltd.

HANDLING DIFFICULT PEOPLE AND SITUATIONS

Handling difficult people and situations is one of the most stressful aspects of the modern working environment. This course provides a practical guide on how to handle difficult people effectively and ensure successful outcomes. Delegates ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Training and Development Solutions (UK) Ltd

Communication Skills

A chance to develop the skills needed for effective communication in conflict situations; includes active listening, questioning, non-verbal communication. ...

Delivery: In House, Public,

Area: All Areas,

Supplier: Bolton Mediation