Here's the list of all courses that The Grey Matters offer. Please see The Grey Matters details page for contact information and more details.
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| An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast... |
| Delivery: Public, |
| Area: All Areas, |
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| Courses available:
Problem Management
Change Management
Release Management
Service Desk/Incident Management
Service Level Management
Format
The format of the training is interactive and throughout the course understanding o... |
| Delivery: In House, |
| Area: All Areas, |
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| Available as Public or Inhouse - An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management,... |
| Delivery: Other, |
| Area: All Areas, |
|
| An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast... |
| Delivery: Public, |
| Area: All Areas, |
|
| 3-day courses for Consultants who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.
These courses are structured around the approved syl... |
| Delivery: Public, |
| Area: All Areas, |
|
| 3-day courses for Consultants who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.
Can also be provided in-house
These courses are s... |
| Delivery: Public, |
| Area: All Areas, |
|
| Courses available:
Problem Management
Change Management
Release Management
Service Desk/Incident Management
Service Level Management
Objectives
Attendance on this workshop will enable participants to:
Develop practical s... |
| Delivery: Public, |
| Area: All Areas, |
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| On-site and Public - 3-day course for Consultants who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.
... |
| Delivery: Other, |
| Area: All Areas, |
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| This comprehensive, advanced training programme is intended for Service Management professionals with management responsibilities for the Support and/or Delivery of IT Services.
Can also be provided in-house.... |
| Delivery: Public, |
| Area: All Areas, |
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| This comprehensive, advanced training programme is intended for Service Management professionals with management responsibilities for the Support and/or Delivery of IT Services.
It comprises two 5-day courses (Service Support & Service ... |
| Delivery: Public, |
| Area: All Areas, |
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Other regions
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