Here's the list of all courses that Help Desk Institute offer. Please see Help Desk Institute details page for contact information and more details.
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| This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and ... |
| Delivery: Public, |
| Area: All Areas, |
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| Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ... |
| Delivery: Public, |
| Area: All Areas, |
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| Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst... |
| Delivery: Public, |
| Area: London, |
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| This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f... |
| Delivery: Public, |
| Area: All Areas, |
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| This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Senior Analyst qualification. The course content matches that of HDSA 1 and HDSA 2 but is delivered in a more in... |
| Delivery: Public, |
| Area: All Areas, |
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| Part One (HDM 1) of the course reviews the delegates' understanding of the environment in which they work, their position in that environment and their perception and understanding of the current market place in which their organisation ope... |
| Delivery: Public, |
| Area: All Areas, |
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| Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk... |
| Delivery: Public, |
| Area: All Areas, |
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| This course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format.
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| Delivery: Public, |
| Area: All Areas, |
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