Here's the list of all courses that PROGRESS INTERNATIONAL LTD offer. Please see PROGRESS INTERNATIONAL LTD details page for contact information and more details.
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| Plan, structure and conduct successful performance appraisals
Fully understand the benefits of a positive appraisal
Build skills and confidence to be able to instigate performance improvement as well as identify and develop potential
Pro... |
| Delivery: Public, |
| Area: South East England, |
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| Plan, structure and conduct successful performance appraisals
Fully understand the benefits of a positive appraisal
Build skills and confidence to be able to instigate performance improvement as well as identify and develop potential
Pro... |
| Delivery: Public, |
| Area: South East England, |
|
| Plan, structure and conduct successful performance appraisals
Fully understand the benefits of a positive appraisal
Build skills and confidence to be able to instigate performance improvement as well as identify and develop potential
Pro... |
| Delivery: Public, |
| Area: South East England, |
|
| Understand the importance of Business Planning and learn a leading edge business planning process
Analyse and prioritise local data identifying and integrating local environmental factors causing change
Assess the company’s competitive po... |
| Delivery: Public, |
| Area: South East England, |
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| List the critical success factors in the role of Call Centre Manager
Define the competencies required for Call Handlers
Demonstrate the people management skills required to operate in a call centre environment
Work with business measure... |
| Delivery: Public, |
| Area: South East England, |
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| Develop and build upon their rapport building skills
Effectively handle, and overcome, objections
Stay motivated and project a genuine caring attitude
Win customer loyalty and repeat business... |
| Delivery: Public, |
| Area: South East England, |
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| Gain flexibility in their leadership style
Develop their listening and observation skills
Learn skills to enable them to monitor and develop individual and team performance
Improve their ability to cope under pressure... |
| Delivery: Public, |
| Area: South East England, |
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| Carry out structured consultancy assignments
Present proposals in a persuasive and professional manner
Deal confidently with clients before and during the assignment
Discover and define a sound base of facts from which to work... |
| Delivery: Public, |
| Area: South East England, |
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| Plan an appropriate strategy for collection calls
Project a positive, professional but appropriately determined attitude
Use motivation rather than coercion as a persuasion method
Collect the payments and maintain a profitable relationsh... |
| Delivery: Public, |
| Area: South East England, |
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| Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
| Delivery: Public, |
| Area: South East England, |
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Other regions
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