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A random selection of 10 courses available from PROGRESS INTERNATIONAL LTD. Click here to see all courses offered by this provider.
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| Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
| Delivery: Public, |
| Area: South East England, |
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| This workshop is aimed at people with no formal management training or those who would benefit from a refresher. It provides the delegates with a grounding in the necessary people skills and offers a series of models to enhance results whil... |
| Delivery: Public, |
| Area: South East England, |
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| Examine a variety of ways of recruiting new staff to ensure an objective decision
Adopt a variety of different and appropriate ways to motivate the team
Create business related incentive schemes
Use a number of models to aid both positiv... |
| Delivery: Public, |
| Area: South East England, |
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| Gain flexibility in their leadership style
Develop their listening and observation skills
Learn skills to enable them to monitor and develop individual and team performance
Improve their ability to cope under pressure... |
| Delivery: Public, |
| Area: South East England, |
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| Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
| Delivery: Public, |
| Area: South East England, |
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| Understand the process and psychology of successful negotiation and influences that come into play
Accurately assess the possible outcome of your next negotiation
Create or amend the environment in which you are negotiating
Handle hard a... |
| Delivery: Public, |
| Area: South East England, |
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| List the critical success factors in the role of Call Centre Manager
Define the competencies required for Call Handlers
Demonstrate the people management skills required to operate in a call centre environment
Work with business measure... |
| Delivery: Public, |
| Area: South East England, |
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| Know the importance of accurate planning & preparation
Adopt a systematic approach to the recruitment process
Understand the importance of selecting for a specific role and person specification
Structure, steer and control the interview,... |
| Delivery: Public, |
| Area: South East England, |
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| Suitable for managers at all levels who are responsible for the management of
staff and their performance standards across the year.
The course will give practical tools, which can be transferred to the workplace and an opportunity to ... |
| Delivery: Public, |
| Area: South East England, |
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| Develop and build upon their rapport building skills
Effectively handle, and overcome, objections
Stay motivated and project a genuine caring attitude
Win customer loyalty and repeat business ... |
| Delivery: Public, |
| Area: North West England, |
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