| 5, Cleveland Street |
Tel: 07903871199 |
| Kempston |
Web: www.ctd.org.uk |
| Bedfordshire |
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| MK42 8DW |
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A random selection of 8 courses available from CTD. Click here to see all courses offered by this provider.
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| most of us are assertive in most situations. It is often certain situations that create an unwanted reaction. These situations will be identified and skills and strategies shared to address them. A key element to this course is the motivati... |
| Delivery: In House, Public, |
| Area: London, Midlands, South East England, |
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| Importance of first impressions is emphasised followed by how to open. transfer, manage and close calls. Underpinning theme is enahnced customer service. ... |
| Delivery: In House, Public, |
| Area: London, Midlands, South East England, |
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| Key areas of appraisals are covered including why appraise,preparation, opening, key skills, closing, potential pitfalls and evaluation. Packed with tips and techniques with a focus on personal responsibility.... |
| Delivery: In House, Public, |
| Area: London, Midlands, South East England, |
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| A 4 day programme delivered on consecutive days or spread as required. Key areas of self managment, team management, assertiveness, role clarification, organisational expectations, communication skills and motivation are included. Some theo... |
| Delivery: In House, |
| Area: London, Midlands, South East England, |
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| Motivation to provide good quality service underpins key skills of listening, self managment, communicating effectively, building rapport and managing expectations.... |
| Delivery: In House, Public, |
| Area: London, Midlands, South East England, |
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| 2 day in house programme based on trainer's key skill; The ability to transfer knowledge, ideas, skills and thoughts. Lots of practical tips around transfer strategies, learning styles, learning cyle and stages of learning. Skill practice ... |
| Delivery: In House, |
| Area: London, Midlands, South East England, |
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| The concept of business bites is that a series of short, focussed courses on a variety of topics are delivered during a halfrr day or full day. Topics are clients choice. Previously successfully delivered topics include Thinking outside the... |
| Delivery: In House, |
| Area: London, Midlands, South East England, |
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| Key skills identified and practised. Role clarification is an important aspect of this course. Personal management and effective communication are included. A pragmatic course focussing on application of skills in the workplace. Ideal for n... |
| Delivery: In House, Public, |
| Area: London, Midlands, South East England, |
See all courses here
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