Here's the list of all courses that The Grey Matters offer. Please see The Grey Matters details page for contact information and more details.
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| This course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification. It will also provide you with knowledge of the current Best Practice concepts and terminology in Service Management giving you an up... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| The aim of the course will be to give you an overview of the topics in ITILŪ Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It finishes with an optional one... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrast... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| As a result of attending this 3 day ISEB Practitioner course in Change Management delegates will be able to demonstrate their competence in, and ability to:
Plan for the implementation of Change Management
Prioritise and assess the impa... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| As a result of attending this 3 day ISEB Practitioner course in Service Desk and Incident Management delegates will be able to demonstrate their competence in, and their ability to:
Plan for the implementation of the Service Desk and Inc... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| As a result of attending this 3 day ISEB Practitioner course in Service Level Management delegates will be able to demonstrate their competence in, and their ability to:
Plan for the implementation of Service Level Management
Compile an... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| As a result of attending this 5 day ISEB Practitioner course delegates will be able to demonstrate their competence in, and their ability to:
Understand the key objectives, benefits and scope of Release and Control within an organisa... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| 3-day courses for Consultants who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.
These courses are structured around the approved syl... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Our Online training is a multimedia e-learning course, available whenever you want it. It has been designed as an IT Service Management Foundation certification preparation class. The training can help individuals and organizations align th... |
| Delivery: Distance, Computer Based, Online, |
| Area: All Areas, |
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| The self-paced course prepares students to take the ITIL V3 Foundation certification exam (not included) by introducing the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation... |
| Delivery: Distance, Computer Based, Online, |
| Area: All Areas, |
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Other regions
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