| Orpington House, The Phygtle |
Tel: 00 44 1494 876502 |
| Chalfont St Peter |
Web: www.thegreymatters.com |
| Buckinghamshire |
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| SL9 0JT |
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A random selection of 10 courses available from The Grey Matters. Click here to see all courses offered by this provider.
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| This 1 day course is designed to prepare individuals to take the ITILŪ Managers exams.
... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| 3-day courses for Consultants who need to understand the requirements of the Standard and/or be able to demonstrate professional competence in order to perform consultancy assignments.
These courses are structured around the approved syl... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| This three-day programme provides a comprehensive overview of PRINCE2 and prepares participants to take the Foundation Level examination. Participants attend the first three days of the Practitioner programme and study alongside Practition... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| The aim of the course will be to give you an overview of the new topics in ITILŪ Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It will also help you to unde... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Our Online training is a multimedia e-learning course, available whenever you want it. It has been designed as an IT Service Management Foundation certification preparation class. The training can help individuals and organizations align th... |
| Delivery: Distance, Computer Based, Online, |
| Area: All Areas, |
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| As a result of attending this 3 day ISEB Practitioner course in Service Desk and Incident Management delegates will be able to demonstrate their competence in, and their ability to:
Plan for the implementation of the Service Desk and Inc... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| This one-day intensive instructor-led workshop is designed to introduce the need for Service Management, its components and the benefits that can accrue from its implementation. The workshop consists of formal lecturing, discussions and exe... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Pre Course: Participants will be provided with a copy of the PRINCE2 Manual and a pre-programme study pack prior to attending days 1 to 2 and will be expected to complete at least eight hours of directed self-study using these. Days 1 - 2:... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| The aim of the course will be to give you an overview of the topics in ITILŪ Version 3 as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
It finishes with an optional one... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| This course updates your ITIL Managers certificate (red badge) to the new Version 3 Expert qualification. It will also provide you with knowledge of the current Best Practice concepts and terminology in Service Management giving you an up... |
| Delivery: In House, Public, |
| Area: All Areas, |
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