Cosensa Learning & Development Ltd

Communications & Personal Development : Personal Development : Assertiveness at Work

• Assertiveness at Work

Communications & Personal Development : Written Communication : Business Writing

• Business and Report Writing Skills

Communications & Personal Development : Coaching & Mentoring Skills

• Coaching for Leaders & Managers
• Coaching Skills for Supervisors and Managers

Business & Management : Communication

• Motivational techniques
• Reception and Telephony Skills
• The art of effective communication

Business & Management : Customer Services

• Customer Care - Developing a Care Culture
• Managing Excellent Customer Service

Business & Management : Best Practice : Environmental Systems, Auditing and ISO 14001

• ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course

Business & Management : Meeting Management : Facilitation

• Facilitating with confidence

Accounts & Finance : Finance & Investment : Finance for Non-Finance People

• Finance for non-finance Managers

Safety Training : Health and Safety Professionals

• OHSAS Lead Auditor Training Course
• OHSAS Lead Auditor Training Course

Communications & Personal Development : Influencing Skills

• Positive influencing skills

Communications & Personal Development : Leadership Training

• Inspirational Leadership Skills

Communications & Personal Development : Managing Conflict

• Managing Conflict in the Workplace
• Managing difficult situations on the telephone

Business & Management : Meeting Management

• Managing Effective Meetings

Communications & Personal Development : Written Communication : Minute Taking

• Effective Minute Taking

Communications & Personal Development : Negotiation Skills

• Developing Confident Negotiation Skills
• Negotiation Skills for senior leaders and managers

Vocational Training : Secretarial & PA : PA

• Training for Personal Assistants

Communications & Personal Development : Presentation Skills

• Presentation Skills

Communications & Personal Development : Personal Development : Problem Solving

• Finding creative solutions to problems

Business & Management : Project Management

• Effective Project Management
• Introduction to Project Management Principles

Communications & Personal Development : Written Communication : Proofreading

• Better Proof Reading

Business & Management : Best Practice : Quality System Audit and ISO Quality System 9001

• ISO 9001:2008 - An Introduction to the Standard
• ISO 9001:2008 - Implementing a Quality Management System
• ISO 9001:2008 - IRCA Registered Lead Auditor

Communications & Personal Development : Personal Development : Stress Management

• Stress Management

Business & Management : Management Training : Supervisory Skills

• The Proficient Supervisor and Manager

Communications & Personal Development : Personal Development : Time Management

• Time management

Business & Management : Train the Trainer

• Train the Trainer - ILM (Institute of Leadership & Managemen