A random selection of 10 courses available from Pink Elephant. Click here to see all courses offered by this provider.
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| Learn how to apply ITILŪ best practices to effectively support the IT infrastructure, while minimizing the adverse effects of incidents and problems. ITIL best practices focus on the integration of key processes, enabling a stable IT enviro... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| ISO20000 Service Quality Management Foundation (SQMF) is 3-day instructor-led course which is focused on Quality Management within the context of ISO/IEC 20000, the International Standard for IT Service Management.
Leads to the EXIN accr... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within the IT Infrastructure Library (ITIL). The qualification also covers the interdependencies between IT Service Management principles... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Learn how to re-engineer and improve IT business processes in this comprehensive program. This three-day course teaches you how to do it, so you can increase efficiency and reduce costs in an IT department. It includes numerous sample docum... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Control Objectives For Information And Related Technology (COBIT) is a set of best practices for IT management created by the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI) in 1992.
COBIT p... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Achieving an effective provision of quality IT services can only take place with the vision, commitment and decisions of IT management, and also from the buy-in from all staff within the IT organisation. This overview explains the benefits... |
| Delivery: In House, |
| Area: All Areas, |
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| Learn how to apply, manage and analyse ITIL processes in this intensive Pink Elephant program. Case studies, exercises, practical homework assignments and best practice teachings are used to teach the skills needed to attain the highly soug... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| A detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| ITIL Practitioner: Service Level Management & Financial Management will teach you how to apply ITIL best practices when defining services, and managing service levels and relationships with both internal and external providers. Learn how to... |
| Delivery: In House, Public, |
| Area: All Areas, |
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| Effectively Manage, Organise & Optimise The Release & Control Processes
Learn how to apply ITIL best practices when releasing changes in the IT infrastructure, while minimising the adverse effects of such actions. ITIL best practices focu... |
| Delivery: In House, Public, |
| Area: All Areas, |
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