Public / open Customer Services training courses

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27 Customer Services courses found

CUSTOMER CARE - Delivering Service Excellence

Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CUSTOMER CARE - Delivering Service Excellence

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CUSTOMER CARE - Delivering Service Excellence

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

TELEPHONE TECHNIQUES - Maximising Your Impact Over The Telep

Project a positive professional image of themselves and ultimately their organisation, over the telephone Select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation Control a...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

Customer Service

An introduction level customer service course, which outlines the skills necessary to deliver excellent customer service. ...

Delivery: Public,

Area: Midlands,

Supplier: Facilitating Knowledge

Customer Service Excellence

One of the biggest challenges we face as telephone professionals is that we don’t know what the next call will entail. It could be a simple request or transaction, a stressed caller or a complaint. This workshop is designed to arm the...

Delivery: Public,

Area: South West England,

Supplier: Hotlines Call Centre Skills Training

Customer Care

How to make your company or organisation the one that customers come back to and recommend to others - it's all about understanding, effort and friendliness - learn the skills that work with the customer. ...

Delivery: In House, Public,

Area: South East England, South West England,

Supplier: Learning 2XL

customer service course

The delivery of Customer Service is crucial to the survival of any business. This one day course covers the importance of Service Delivery and how to provide excellent Customer Service. COURSE AIMS; • TO LOOK AT CUSTOMER SERVICE • T...

Delivery: Public,

Area:

Supplier: hanover training

Customer Service Training Course

Customer Service Training Course - In the USA they're now calling it 'the human moment' - when businesses actually have personal interaction with their customers rather than using technology to get their message across. This one day open cu...

Delivery: Public,

Area: London,

Supplier: Impact Factory

Customer Care

Customer Care  Understand the difference between the Customer Needs and the Organisational Needs  Understand the concept of Corporate Image  Understand how people should be treated when they visit or telepho...

Delivery: In House, Public,

Area: All Areas,

Supplier: T&T Training Solutions Limited