In house Customer Services training courses

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27 Customer Services courses found

Customer Care

Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner i...

Delivery: In House,

Area: South West England,

Supplier: Phoenix Training and Development

Championing the Customer

SYNOPSIS The real measure of Customer Service is not what you think you provide to your customers. It is what they think you provide. Most organizations talk of Customer Service and Customer Focus but have a great deal of difficulty in...

Delivery: In House,

Area: All Areas,

Supplier: Yawar Baig & Associates

Telephone Skills (1 day)

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the custom...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training

Receptionist Skills (1 day)

The Receptionist is the first person who a visitor sees on entering an office. Their impression of this person will affect how they approach the rest of their visit. A professional receptionist who seems pleased to talk to visitors and ...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training

Customer Service Excellence (1 day)

This training course will teach you more about the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction. ...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training

Excellence in Customer Service

This course is designed for all front-line staff that need to present a customer focused and professional image of their company and themselves. This is a highly interactive course specifically focusing on the delegate’s needs. It is an ...

Delivery: In House,

Area: All Areas,

Supplier: Elanesse Training Solutions

customer service

Course overview: If organisations in any sector are to survive and thrive, it won’t be by raising prices! Only by understanding what the customer wants and delivering this will organisations have an economically sustainable future. This...

Delivery: In House,

Area: All Areas,

Supplier: easytrain

(ABE) Diploma Travel Tourism & Hospitality

The travel, tourism and hospitality industry is today the largest and most pervasive sector within the global economy. The need to provide quality services in a business-orientated manner requires management leadership in all the main funct...

Delivery: In House,

Area: All Areas,

Supplier: Warnborough College (UK)

Customer Care Skills4You

A one-day practical workshop providing useful techniques to help participants identify the role of a customer and their needs and expectations. We cover how to handle customers effectively, either on a face-to-face or telephone basis, handl...

Delivery: In House,

Area: All Areas,

Supplier: Skills4You @ Panorama Training

Delivering World Class Service (Customer Care)

To enable customer facing staff to implement the principles behind world class service and thus exceeding customer expectations. The programme is suitable for anyone within the organisation and benefits from the attendance of staff at all ...

Delivery: In House,

Area: All Areas,

Supplier: Sales Training International Ltd