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Customer Services Courses
Customer Services is Proudly Sponsored by
Learn Customer Services. Click our logo to see the range of Customer Services training courses that ICS Learning offer.
Subcategories of Customer Services
Customer Service SkillsThis course will benefit all individuals with customer contact responsibilities... |
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Focusing on CustomersThis one day workshop will give delegates the ability to focus on the needs, expectations and perceptions of internal and external customers.... |
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Critical Elements of Customer ServiceHave you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual an... |
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Customer Service: Managing Customer ServiceThe need for leading, promoting and enhancing a customer-focused culture is essential within every organisation. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer serv... |
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Call Centre: Sales & Customer Service TrainingWhether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work incl... |
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Service & You - 90 Minute Bite Sized Training CourseAn introductory session to establish a baseline for the other service modules within our bite sized training courses.... |
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Face-to-Face Service Skills (Part 1) - 90 Minute Bite Sized Training CourseLearn how to create a great first impression and connect with your customers through our bite sized training course.... |
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Face-to-Face Service Skills (Part 2) - 90 Minute Bite Sized Training CourseLearn how to recognise, build rapport and relate to different customer types through our bite sized training course.... |
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Difficult/Complaining Customers - 90 Minute Bite Sized Training CourseLearn how to handle unhappy customers - both face-to-face and over the phone through our bite sized training course.... |
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Winning & Keeping Customers - 90 Minute Bite Sized Training CourseLearn how to be the kind of person customers like to buy from through our bite sized training course.... |
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