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Customer Services Courses
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Subcategories of Customer Services
Motivate Your CustomersThis Multimedia package teaches all the rapport building skills that underpin specialised customer service and sales techniques. Showing a range of typical service scenarios, the video scenes are realistic and convincing supported by meanin... |
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Excellence in Customer ServiceThis course is designed for all front-line staff that need to present a customer focused and professional image of their company and themselves. This is a highly interactive course specifically focusing on the delegate’s needs. It is an ... |
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customer serviceCourse overview: If organisations in any sector are to survive and thrive, it won’t be by raising prices! Only by understanding what the customer wants and delivering this will organisations have an economically sustainable future. This... |
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Customer Service on The Telephone (Skills Course) ASET LevelA Distance Learning Course of 1 Lesson. Course Description: The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. ... |
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Customer Service ExcellenceOne of the biggest challenges we face as telephone professionals is that we don’t know what the next call will entail. It could be a simple request or transaction, a stressed caller or a complaint. This workshop is designed to arm the... |
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Mystery Shopper CertificateA Distance Learning Course of 6 Lessons. Course Description: Mystery Shopping is one of the best-kept, yet entirely open, secrets of our generation. Whenever you go to a shop, hotel, restaurant, petrol station, bank, council building o... |
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Apprenticeship (NVQ Level 2) Customer ServiceThis qualification is directed at those working within a customer service environment within any industry sector. The course will cover the practical skills for dealing with people both internally and externally and learning to provide a go... |
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Apprenticeship (NVQ Level 3) Customer ServiceThis qualification is directed at senior and experienced individuals working in a customer service environment within any sector. The course will cover the practical skills for dealing with people both internally and externally and learning... |
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Customer Service Training CourseCustomer Service Training Course - In the USA they're now calling it 'the human moment' - when businesses actually have personal interaction with their customers rather than using technology to get their message across. This one day open cu... |
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Customer Service ExcellenceLets be honest, they're the single most important thing to any business. Without them there would be no busniess, no income and no jobs. Competition is tough today - sales, reduced prices, cheaper buying prices and much more choice than e... |
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