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61 Customer Services courses found

Customer Care

Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner i...

Delivery: In House,

Area: South West England,

Supplier: Phoenix Training and Development

Effective Customer Handling

Effective Customer Handling will help call centre staff to deal with with customers more efficiently, and explain how to create customer loyalty by providing a quality service....

Delivery: Online,

Area: All Areas,

Supplier: Wide Learning Ltd

Championing the Customer

SYNOPSIS The real measure of Customer Service is not what you think you provide to your customers. It is what they think you provide. Most organizations talk of Customer Service and Customer Focus but have a great deal of difficulty in...

Delivery: In House,

Area: All Areas,

Supplier: Yawar Baig & Associates

CUSTOMER CARE - Delivering Service Excellence

Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CUSTOMER CARE - Delivering Service Excellence

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CUSTOMER CARE - Delivering Service Excellence

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

TELEPHONE TECHNIQUES - Maximising Your Impact Over The Telep

Project a positive professional image of themselves and ultimately their organisation, over the telephone Select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation Control a...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

Telephone Skills (1 day)

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the custom...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training

Receptionist Skills (1 day)

The Receptionist is the first person who a visitor sees on entering an office. Their impression of this person will affect how they approach the rest of their visit. A professional receptionist who seems pleased to talk to visitors and ...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training

Customer Service Excellence (1 day)

This training course will teach you more about the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction. ...

Delivery: In House,

Area: All Areas,

Supplier: Silicon Beach Training