Customer Services training courses (page 3 of 7)

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66 Customer Services courses found

HANDLING CUSTOMER COMPLAINTS

Handling customer complaints can be difficult, but successful organisations rely on satisfied customers. Customers are increasingly demanding the best, fastest and most convenient. If a customer feels their complaints and objections are not...

Delivery: In House, Public,

Area: All Areas,

Supplier: Training and Development Solutions (UK) Ltd

Customer Care Skills4You

A one-day practical workshop providing useful techniques to help participants identify the role of a customer and their needs and expectations. We cover how to handle customers effectively, either on a face-to-face or telephone basis, handl...

Delivery: In House,

Area: All Areas,

Supplier: Skills4You @ Panorama Training

Delivering World Class Service (Customer Care)

To enable customer facing staff to implement the principles behind world class service and thus exceeding customer expectations. The programme is suitable for anyone within the organisation and benefits from the attendance of staff at all ...

Delivery: In House,

Area: All Areas,

Supplier: Sales Training International Ltd

Customer Service/Customer Care

Good customer service / customer care is the basis for sustained increases organisational success. This course will enable delegates to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet ...

Delivery: In House,

Area: All Areas,

Supplier: H2 Training & Consultancy Ltd.

Building Customer Relationships

This course looks at what customers need and expect from the people who serve them, and explores customer service from the customer's point of view. The course will help trainees increase the level of service they provide their customers by...

Delivery: Computer Based,

Area: All Areas,

Supplier: KnowledgePool eLearning Ltd

Motivate Your Customers

This Multimedia package teaches all the rapport building skills that underpin specialised customer service and sales techniques. Showing a range of typical service scenarios, the video scenes are realistic and convincing supported by meanin...

Delivery: Computer Based,

Area: All Areas,

Supplier: KnowledgePool eLearning Ltd

Exceptional Customer Care

The focus of all modern management thinking and strategic business practice has to be the customer. Keep your customers happy and your sales will soar. Neglect your customers and your bottom line will suffer accordingly. To sum up custom...

Delivery: Public,

Area:

Supplier: Training Partners

Pride in Customer Service

A fun, interactive 1 day workshop for all employees working directly with customers. Exploring how to provide really good service and developing the skills that make it possible....

Delivery: In House,

Area: Midlands,

Supplier: 3 Dimension Consulting

MANAGING AND IMPROVING CUSTOMER SERVICE PROCESS

This course is designed to examine the processes and techniques required, and to identify any of your existing skill gaps, in order to ensure that your customer service function can meet customer needs. You will learn how to improve your cu...

Delivery: In House, Public,

Area: All Areas,

Supplier: Training and Development Solutions (UK) Ltd

Customer Service & Complaint Handling Skills

Superior customer service skills are fast becoming one of the major differentiators for organisations in how they can add value to their products or services. Do you face any of these issues?  Do your customers regularly tak...

Delivery: In House, Public,

Area: Wales,

Supplier: TSW Training Ltd