Customer Services Courses
Customer service training is essential if you want to build a career in customer care. Having great customer service skills is essential for most aspects of business. Undertaking a customer service course will demonstrate to you how to offer good customer service without selling yourself short. Customer service courses are available all over the U.K. in a number of different formats.
Subcategories of Customer Services
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In today's organisation, customer care now gets the recognition it deserves - and its importance is reflected in the rewards for people working in this essential area.If it interests you as a career, our GOAL Customer Services course is an excellent way to get training in the fundamentals of good customer relations. You'll discover the importance of customer loyalty, gain communication ski... |
| Course type: |
Part Time delivered as distance learning |
| Guide price: |
£339.00 |
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Overview
Do you want to stand out from the competition?
Do you want to ensure you consistently provide the best possible service to your customers?
Customers have increasingly high expectations about customer service and make buying decisions based on the service they receive. In order to stand out from the competition, the service you provide to your... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£875.00 |
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Overview
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This training may be available onsite; please contact us if you are interested.... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£425.00 |
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Overview
This inspirational two day workshop is packed full of fresh concepts and strategies that are guaranteed to maximise your sales success when selling over the telephone. This workshop covers advanced telephone sales skills that will help you to attract new business and manage existing accounts.
The main focus of the two days is relationship building and adopting an approach that i... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£569.00 |
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Overview
Course duration: 1 day. This one day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do's and dont's makes a difference in developing long-term customer loyalty. This workshop is designed for customer service providers who need to know the latest thinking on how to deliver a differentiated... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£569.00 |
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Overview
In today's competitive markets, customer service determines the winners and losers and is critical to the success of any organisation. This one day training course will cover the definitions of good customer service, list strategies for dealing with difficult customers and ensure that your company provides the best Customer Service possible.
This training may be available onsite... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£395.00 |
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Overview
Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences. In today's competitive markets, managers are expected to deliver exceptional internal and external customer experiences.
This course is designed to equip managers with the knowledge to allow them to provide a role model for positive behaviour to enhanc... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£499.00 |
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Overview
Companies that offer differentiated, reliable and customer-friendly service have a distinct competitive advantage. Customers have become more demanding - no longer do they choose speed, quality or price - now they expect all three. This one-day course equips you with the skills to deliver consistent service excellence at every customer ''touchpoint'', handle difficult situations and ac... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£569.00 |
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Overview
Being able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain an excellent relationship with your customers so they will keep coming back for your product or ... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£569.00 |
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Overview
Successful businesses are built on the quality of product and service that they provide. They strive to achieve excellence, yet there will invariably be occasions when the customer is dissatisfied. Research shows that a negative situation handled well can lead to a more loyal customer. This course has been designed to equip delegates with the skills to handle difficult customer situati... |
| Course type: |
Full Time delivered as classroom based |
| Guide price: |
£479.00 |
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Associated Training Topics
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