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Customer Services Courses

Customer service training is essential if you want to build a career in customer care. Having great customer service skills is essential for most aspects of business. Undertaking a customer service course will demonstrate to you how to offer good customer service without selling yourself short. Customer service courses are available all over the U.K. in a number of different formats.

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Customer Services Training
Learn Customer Services. Click our logo to see the range of Customer Services training courses that ICS Learning offer.

Be Part of Your Customer’s Story

Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ journey – what it’s like to be on the receiving end - in order to help your customers in the future. In this practical and inspirational course, you’ll get lots of hands-on participation; finding out how your customers will benefit from a successful customer journey. Discover what your current si...

Course type: Short Course delivered in house
Guide price: £900

Customer Loyalty Programmes

Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This fascinating and fast-moving course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data an...

Course type: Short Course delivered in house
Guide price: £1050

Brilliant Customer Service

‘Brilliant customer service!’ is a very practical one-day course, designed to raise your organisation’s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity....

Course type: Short Course delivered in house
Guide price: £995

Customer Service (Level 2)

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamen...

Course type: Short Course delivered online
Guide price: £19

Conflict Management (HABC Level 2)

SainTs Training will train you to better understand identify, manage and help prevent conflict occurring or escalating,...

Course type: Short Course delivered in house
Guide price: £99 +

Customer Care only £30 + vat (This is one course every individual MUST complete as Mandatory

Everyone has experienced poor customer care. In today's competitive business environment, good relations are essential to secure new and repeat business. This course emphasises the role that each person plays towards good customer relations...

Course type: Self Paced delivered online
Guide price: £36.00

Customer Service Training

We’ve got everything covered in this comprehensive Customer Service Training course. Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you...

Course type: Short Course delivered online
Guide price: £24

Customer Services NVQ Level 3

Get recognition for your ability to create a great customer-service experience with the level 3 Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you're working in...

Course type: Self Paced delivered as distance learning
Guide price: £600 or free for students taking the 19+ Advanced Learner Loan.

Amazon Web Services Intermediate

The Amazon Web Services Intermediate is the second part of the course for learners to gain an understanding of the fundamentals of AWS. The course covers more advanced concepts and features and goes in-depth for learners to understand AWS p...

Course type: Short Course delivered online
Guide price: £29

INTRODUCTION TO EXPORT SALES ORDER ADMINISTRATION

This 1-Day Course provides a comprehensive Introduction to the work of an Export Sales / Administration Office from receipt of an Enquiry through to preparation of a Quotation....

Course type: Short Course delivered Other
Guide price: £185

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