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Short Customer Care Training
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer Care - Developing a Care CultureCustomer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ... |
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Customer Care SkillsWho should attend: All staff who directly come into contact with customers and internal colleagues, both face-to-face or on the phone should attend our customer care skills course. Course Dates: 12 Jul 11, 12 Aug 11, 22 Sep 11, 24 ... |
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Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Customer CareBeing able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. Furthermore, in ... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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Customer CareCourse Objective: everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner i... |
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CUSTOMER CARE- DELIVERING A FIRST CLASS SERVICEHaving strong customer focus, first class customer service skills and creating the right impression first time is a must for front line staff. To be successful at customer care requires an understanding of customer satisfaction and expectat... |
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Exceptional Customer CareThe focus of all modern management thinking and strategic business practice has to be the customer. Keep your customers happy and your sales will soar. Neglect your customers and your bottom line will suffer accordingly. To sum up custom... |
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Focussing on CustomersWithout customers, you don't have a business. A simple and obvious statement but one which many companies neglect to some degree. Learn how to avoid being an organisation whose silent motto is 'Don't worry, it's only a customer'... |
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Customer Service - The basicsStraight to the point training course for people with limited time out of the office who struggle with internal and external customer service. ... |
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