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Customer Care Training in South West England
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer Care - Developing a Care CultureCustomer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ... |
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Customer Care Excellence’Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f... |
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Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Customer Care in the Public SectorGiving good customer service in the public sector can be one of the hardest jobs around. How do you survive when your customers may feel more like victims? This course looks at the specific problems of working in a customer facing role in... |
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Retail Loss PreventionDuring this course delegates will learn the theory of and conduct practical exercises relating to: • The scope of loss prevention • Application of current legislation • Losses in the sales area • Losses in stock areas • Investigati... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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Customer Care or Client Care SeminarBy the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit competence in fundamental aspects of custom... |
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Customer Care or Client Care SeminarHOW YOU WILL BENEFIT/ SEMINAR OBJECTIVES. By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit ... |
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Client Care or Customer Care SeminarHOW YOU WILL BENEFIT/ SEMINAR OBJECTIVES By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit... |
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Customer CareThis two day course will provide delegates with the skills required to provide exemplary customer service. This course is led by our MBA educated trainer and will encourage delegates to exchange their own experiences and ideas and work toge... |
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