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Customer Care Training in North West England
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer Care - Developing a Care CultureCustomer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ... |
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Customer Care SkillsWho should attend: All staff who directly come into contact with customers and internal colleagues, both face-to-face or on the phone should attend our customer care skills course. Course Dates: 12 Jul 11, 12 Aug 11, 22 Sep 11, 24 ... |
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Customer Care Excellence’Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f... |
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Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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Customer Care Skills4YouA one-day practical workshop providing useful techniques to help participants identify the role of a customer and their needs and expectations. We cover how to handle customers effectively, either on a face-to-face or telephone basis, handl... |
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Customer CareCustomers are a business’ greatest asset and the way front line staff deals with customers can directly impact on the profitability of a business. Staff utilising the best strategies, skills and techniques ensures the customers experience i... |
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