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Customer Care Training in North East England
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer Care - Developing a Care CultureCustomer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ... |
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Customer Care Excellence’Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f... |
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Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Outstanding Customer CareA significant amount of business can be either lost or retained depending on the level of customer care delivered by staff. I is no longer acceptable to have a ‘sales prevention department’ even if it is just one of our staff. This course... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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Customer Care ExcellencePleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f... |
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Sublime Customer ServiceCustomer service is essential to any customer facing business. This training enables your staff to experience real life situations in the safe environment of the training room.... |
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Retail Management - Level 3 Diploma Ref:58756Retail is a massive industry in the UK and contributes heavily to the country's economy. It is fast paced and ever-changing, offering a variety of careers from assistants to directors within buying, human resources, warehousing, shop floor ... |
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Retail Skills - Award/Certificate/Diploma Levels 1 and 2 (Ref: 58453)Retail is a vast, diverse industry with establishments ranging from corner shops to multi-national chains, but whatever their size, retailers need skilled and motivated staff. These qualifications allow people working in retail to demonstra... |
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CUSTOMER CARE- DELIVERING A FIRST CLASS SERVICEHaving strong customer focus, first class customer service skills and creating the right impression first time is a must for front line staff. To be successful at customer care requires an understanding of customer satisfaction and expectat... |
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