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Online Customer Care Training

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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.

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Customer Care (Skills Course)

 This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.  By the end of this course, you will: recognise why you need a customer care programme. have an action plan to install a customer care programme in your business. understand customer care skills and how...

Course type: Part Time delivered online
Guide price: £60.00

Customer Service

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service....

Course type: Part Time delivered online
Guide price: £99.00

Customer Service on The Telephone (Skills Course)

The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communication employ good practice in complaint...

Course type: Part Time delivered online
Guide price: £60.00

Retail Management ASET Level 4

A Distance Learning Course of 12 Lessons. Course Description: Retail businesses vary in size from a small one-man operation to large international organisations. The needs of the consumer has now produced an amazing variety of retail ou...

Course type: Full Time delivered online
Guide price: £285.00; inc ASET registration and tutorial support
Get more details on Retail Management ASET Level 4

Customer Care (Skills Course) ASET Level 1

A Distance Learning Course of 1 Lesson. Course Description: This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the ...

Course type: Full Time delivered online
Guide price: £70.00; inc ASET registration and tutorial support
Get more details on Customer Care (Skills Course) ASET Level 1

Positive Customer Care Diploma

A Distance Learning Course of 6 Lessons. Course Description: The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existin...

Course type: Full Time delivered online
Guide price: £210.00
Get more details on Positive Customer Care Diploma

Level 2 Certificate in Customer Service

This certificate will enable you to develop the ability to provide excellent customer service to all types of customers across a wide range of industries and professions. You will learn how to communicate with different types of customers, ...

Course type: Self Paced delivered online
Guide price: £350
Get more details on Level 2 Certificate in Customer Service

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