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In House Customer Care Training
Customer Care is Proudly Sponsored by
Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
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Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Customer Care in the Public SectorGiving good customer service in the public sector can be one of the hardest jobs around. How do you survive when your customers may feel more like victims? This course looks at the specific problems of working in a customer facing role in... |
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Customer CareBeing able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. Furthermore, in ... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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Customer Care Skills4YouA one-day practical workshop providing useful techniques to help participants identify the role of a customer and their needs and expectations. We cover how to handle customers effectively, either on a face-to-face or telephone basis, handl... |
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Delivering World Class Service (Customer Care)To enable customer facing staff to implement the principles behind world class service and thus exceeding customer expectations. The programme is suitable for anyone within the organisation and benefits from the attendance of staff at all ... |
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Customer CareThe old adage, “if you don’t look after your customers, then someone else will” has never been truer. The rationale behind this course is to develop an understanding of what real Customer Care means. This understanding then helps to cr... |
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Customer ServiceCustomer Care is fundamental to the success of any business.... |
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Retail NVQOur retail assessors cover Customer services, retail and warehousing and distribution covering levels 1,2 & 3. Our assessors come out on site and deliver the NVQ while you are at work. The assessors come out about once every 3 weeks for abo... |
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