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Classroom Customer Care Training
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer Care - Developing a Care CultureCustomer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ... |
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Customer Care SkillsWho should attend: All staff who directly come into contact with customers and internal colleagues, both face-to-face or on the phone should attend our customer care skills course. Course Dates: 12 Jul 11, 12 Aug 11, 22 Sep 11, 24 ... |
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Customer Care Excellence’Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f... |
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Retail Loss PreventionDuring this course delegates will learn the theory of and conduct practical exercises relating to: • The scope of loss prevention • Application of current legislation • Losses in the sales area • Losses in stock areas • Investigati... |
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Customer CareCustomer Care Understand the difference between the Customer Needs and the Organisational Needs Understand the concept of Corporate Image Understand how people should be treated when they visit or telepho... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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CUSTOMER CARE - Delivering Service ExcellenceGood customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary skills to understand and exceed customer expectations in order to stay ahead of your competitors. A highly practic... |
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Customer Care or Client Care SeminarBy the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit competence in fundamental aspects of custom... |
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Customer Care or Client Care SeminarHOW YOU WILL BENEFIT/ SEMINAR OBJECTIVES. By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness; Exhibit ... |
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