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Customer Care Training in Crewe
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Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.
Customer ServiceCustomer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par... |
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Customer Service Excellence + Frontline Skills - Full Day Intensive CourseYour customer service team - including receptionists are the front line, your first contact with new potential large businesses and new clients - how skilled are they? Advanced customer service skills are the difference between a success... |
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Customer CareCustomers are a business’ greatest asset and the way front line staff deals with customers can directly impact on the profitability of a business. Staff utilising the best strategies, skills and techniques ensures the customers experience i... |
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The Psychology of Client Care ExcellenceBased on decades of scientific research in organisations this course looks at maximising client loyalty through client care excellence. Delivered by a Business Psychologist it provides a psychological approach to build on existing client... |
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Caring For The Bereaved CustomerNewly bereaved people face a unique set of financial and legal as well as emotional issues. The burden of having to contact many different companies and organisations to explain the death and to sort out insurances, pensions, bill payments... |
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NCFE Level 3 Customer Service Excellence CertificateHome learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.... |
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EDI Level 2 Effective Customer Care CertificateHome learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.... |
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