Customer Care Training

Retail and customer care training courses will help you to create good relationships with your customers. Being able to provide good customer care when there is a problem can increase customer loyalty.

Knowing how to deal with different customer service issues will help your business to have a good reputation. Customer care training will teach your employees how to turn a difficult situation into one which is advantageous to your. Acting well when something goes wrong is likely to help you keep rather than loose customers. Retail and customer care training courses are available all across the U.K.

Retail & Customer Care Trainin
Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.

eLearn UK Customer Care (Skills Course)  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.  By the end of this course, you will: recognise why you need a customer care programme. have an action plan to install a customer care programme in your business. understand customer care skills and how... Course type: Part Time delivered online Guide price: £60.00
ICS Learning Build & Improve Customer Care Your customers are an extremely valuable resource. But are you doing everything you can to keep them? Take our Build and Improve Customer Care course, and you’ll discover what your business can achieve. This course will show you what you can do to maximise the potential of your existing customers. Discover ways to keep customers happy, effective ways to sell to your customer base, and how ... Course type: Part Time delivered as distance learning Guide price: £319.00
eLearn UK Customer Service This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.... Course type: Part Time delivered online Guide price: £99.00
Firebrand Training CRM Sales Workshop This course will allow people moving into the Dynamics CRM space for the first time to get all the essential information to enable them to market and sell Dynamics CRM. Established CRM marketers, sales and pre-sales will get a sound refresh of latest positioning, thinking and collateral to get them to the top of their game. Who should take this course? Anyone involved in: Sales Pre-sa... Course type: Part Time delivered in house
eLearn UK Customer Service on The Telephone (Skills Course) The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communication employ good practice in complaint... Course type: Part Time delivered online Guide price: £60.00
Cosensa Learning & Development Ltd	Customer Care - Developing a Care Culture Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ...
	Course type: Short Course delivered as classroom based Guide price: 275 Available in: Belfast, London SW, London N, London SE, Birmingham, Manchester, Bristol, Inverness, London NW, Aberdeen and more...
Adept Training and Consultancy	Apprenticeship in Retail To stimulate and assist industry in developing and improving apprenticeship and other training programs designed to provide the skilled workers needed to compete in a global economy. Apprenticeship is a combination of on-the-job training a...
	Course type: Part Time delivered as distance learning Guide price: There are various pricing options available, contact Adept Training & Consultanc
Adept Training and Consultancy	Advanced Apprenticeship in Retail To stimulate and assist industry in developing and improving apprenticeship and other training programs designed to provide the skilled workers needed to compete in a global economy. Apprenticeship is a combination of on-the-job training...
	Course type: Part Time delivered as distance learning Guide price: There are various pricing options available, contact Adept Training & Consultanc
Evolia Training	Customer Care Skills Who should attend: All staff who directly come into contact with customers and internal colleagues, both face-to-face or on the phone should attend our customer care skills course. Course Dates: 12 Jul 11, 12 Aug 11, 22 Sep 11, 24 ...
	Course type: Short Course delivered as classroom based Guide price: 315 per day Available in: Manchester, London EC
Adept Training and Consultancy	Retail - Apprenticeship This Apprenticeship is ideal for those starting a career in a retail environment and who wish to progress onto a supervisory role. In order to qualify to receive the funding the leaner must be: • Aged 16 – 18 • Work in the East Midla...
	Course type: Self Paced delivered as distance learning Guide price: Funding Avaiable!

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Associated Training Topics

• Customer Services courses
• Customer Care courses

• Customer Complaints courses
• Customer Relations courses

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