Customer Care Training

Retail and customer care training courses will help you to create good relationships with your customers. Being able to provide good customer care when there is a problem can increase customer loyalty.

Knowing how to deal with different customer service issues will help your business to have a good reputation. Customer care training will teach your employees how to turn a difficult situation into one which is advantageous to your. Acting well when something goes wrong is likely to help you keep rather than loose customers. Retail and customer care training courses are available all across the U.K.

Retail & Customer Care Trainin
Learn Retail & Customer Care. Click our logo to see the range of Retail & Customer Care training courses that Firebrand Training offer.

eLearn UK Customer Care (Skills Course)  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.  By the end of this course, you will: recognise why you need a customer care programme. have an action plan to install a customer care programme in your business. understand customer care skills and how... Course type: Part Time delivered online Guide price: £60.00
ICS Learning Build & Improve Customer Care Your customers are an extremely valuable resource. But are you doing everything you can to keep them? Take our Build and Improve Customer Care course, and you’ll discover what your business can achieve. This course will show you what you can do to maximise the potential of your existing customers. Discover ways to keep customers happy, effective ways to sell to your customer base, and how ... Course type: Part Time delivered as distance learning Guide price: £319.00
eLearn UK Customer Service This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.... Course type: Part Time delivered online Guide price: £99.00
Firebrand Training CRM Sales Workshop This course will allow people moving into the Dynamics CRM space for the first time to get all the essential information to enable them to market and sell Dynamics CRM. Established CRM marketers, sales and pre-sales will get a sound refresh of latest positioning, thinking and collateral to get them to the top of their game. Who should take this course? Anyone involved in: Sales Pre-sa... Course type: Part Time delivered in house
eLearn UK Customer Service on The Telephone (Skills Course) The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to:- improve customer self esteem describe and use techniques for good telephone communication employ good practice in complaint... Course type: Part Time delivered online Guide price: £60.00
CourseMonster Achieving Excellence in Customer Care Overview Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This training may be available onsite; please contact us if you are interested.... Course type: Full Time delivered as classroom based Guide price: £420.00
CourseMonster Customer Service and Customer Care Overview This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. It is designed for anyone who has both face to face and telephone contact with customers and is written with both the customer and the organisation in mind to maximise service and customer care. This training may be available ... Course type: Full Time delivered as classroom based Guide price: £425.00
Cosensa Learning & Development Ltd	Customer Care - Developing a Care Culture Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The ...
	Course type: Short Course delivered as classroom based Guide price: 275 Available in: Inverness, Glasgow, Edinburgh, Aberdeen, London N, Bristol, Manchester, Birmingham, London NW, Newcastle and more...
Oak Tree Management & Training Ltd	Customer Care Excellence’ Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to f...
	Course type: Full Time delivered as classroom based Guide price: £295 Available in: Nottingham, Newcastle, Norwich, Manchester, Birmingham, Ipswich, Bristol, Edinburgh, Leeds, London EC and more...
Square 3 Training	Customer Service Customer Service is the processing of meeting (and exceeding) your customer expectations of service. The ability to build and maintain relationships with customers is essential for all organisations. This course is designed to help par...
	Course type: Short Course delivered in house Guide price: from £95 per person (based on a group course) Available in: Preston, Enfield, Crewe, St. Albans, Peterborough, Cleveland, Aberdeen, Hull, Chelmsford, Torquay and more...

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Associated Training Topics

• Customer Services courses
• Customer Care courses

• Customer Complaints courses
• Customer Relations courses

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