Narrow your results
Clear Options
Course Type
Study Method
Region
Call Centre Courses in South East England
NVQ Level 2 Contact CentreThank you for choosing I Matter Training LTD for your future. This course is ideal for people working as Call Centre Operative, Collections Advisor, Debt Advisor or candidates in experienced or senior roles in telephony and similar roles... |
|||||||
|
 |
||||||
CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure... |
|||||||
|
|
||||||
CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call CentGain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure... |
|||||||
|
|
||||||
CALL CENTRE SELLING SKILLS - Selling In A Demanding EnvironmDevelop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business... |
|||||||
|
|
||||||
HELP DESK SKILLS - Delivering Exceptional Service LevelsThis practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus... |
|||||||
|
|
||||||
CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu... |
|||||||
|
|
||||||
Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
Do you run a Call Centre training course?
Add details of your training
courses, seminars and distance learning on Courses Plus for free and
start benefitting from free targeted enquiries almost immediately.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
