Narrow your results
Clear Options
Course Type
Study Method
Region
Call Centre Courses in London
Improving Back-Office Productivity, Quality & ProcessesLearn the best ways to measure and improve the productivity and quality of your people and business processes.... |
|||||||
|
 |
||||||
Call Centre AgentsWhether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, inc... |
|||||||
|
|
||||||
Customer Support Specialist (CSS)This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and ... |
|||||||
|
|
||||||
Help Desk Analyst Part 1 (HDA 1)Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ... |
|||||||
|
|
||||||
Help Desk Analyst Part 2 (HDA 2)Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst... |
|||||||
|
|
||||||
Help Desk Analyst (HDA) Fast TrackThis fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f... |
|||||||
|
|
||||||
Help Desk Senior Analyst (HDSA) Fast TrackThis fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Senior Analyst qualification. The course content matches that of HDSA 1 and HDSA 2 but is delivered in a more in... |
|||||||
|
|
||||||
Help Desk Manager Part 1 (HDM 1)Part One (HDM 1) of the course reviews the delegates' understanding of the environment in which they work, their position in that environment and their perception and understanding of the current market place in which their organisation ope... |
|||||||
|
|
||||||
Help Desk Manager Part 2 (HDM 2)Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk... |
|||||||
|
|
||||||
Help Desk Manager (HDM) Fast TrackThis course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format. ... |
|||||||
|
|
||||||
Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
- Humanities & Social Sciences courses
Do you run a Call Centre training course?
Add details of your training
courses, seminars and distance learning on Courses Plus for free and
start benefitting from free targeted enquiries almost immediately.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2013. All rights reserved.
