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In House Call Centre Courses
Call and Contact Centre - Vocational TrainingCTC offers comprehensive training developed and delivered by industry professionals. Training takes place in a live contact centre environment, where all our learners have access to state of the art technology and a hands-on approach to tr... |
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Management training for call annd contact centresEstablishing and managing a call/contact centre and help desk requires a range of specialist knowledge and people skills. In this intensive three-day programme, an overview of the core areas is presented with clear guidelines given for impl... |
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Call Centre AgentsWhether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, inc... |
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Call Centre Help Desk SkillsThis course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma... |
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Call Centre - Inbound Customer Service and Selling SkillsTo enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ... |
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Contact Centre Skills Level 2This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre enviro... |
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Effectively Managing People in the High Performance CALL CENTurning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management.... |
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Call Centre - Outbound Sales SkillsTo help delegates understand the importance of effective communication on the telephone. Using this knowledge they will be able to construct a framework to ensure successful preparation and outcomes to all their telesales calls. ... |
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Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
- Humanities & Social Sciences courses
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