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Classroom Call Centre Courses
Help Desk Analyst (HDA) Fast TrackThis fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f... |
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Help Desk Senior Analyst (HDSA) Fast TrackThis fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Senior Analyst qualification. The course content matches that of HDSA 1 and HDSA 2 but is delivered in a more in... |
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Help Desk Manager Part 1 (HDM 1)Part One (HDM 1) of the course reviews the delegates' understanding of the environment in which they work, their position in that environment and their perception and understanding of the current market place in which their organisation ope... |
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Help Desk Manager Part 2 (HDM 2)Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk... |
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Help Desk Manager (HDM) Fast TrackThis course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format. ... |
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One Shot at ExcellenceTOPS for Training in Ireland... |
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