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Classroom Call Centre Courses
Call Centre Customer CareKey customer care skills for anyone working “at the sharp end” in a call centre... |
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure... |
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CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call CentGain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure... |
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CALL CENTRE SELLING SKILLS - Selling In A Demanding EnvironmDevelop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business... |
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HELP DESK SKILLS - Delivering Exceptional Service LevelsThis practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus... |
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu... |
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Improving Back-Office Productivity, Quality & ProcessesLearn the best ways to measure and improve the productivity and quality of your people and business processes.... |
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Customer Support Specialist (CSS)This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and ... |
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Help Desk Analyst Part 1 (HDA 1)Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ... |
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Help Desk Analyst Part 2 (HDA 2)Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst... |
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Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
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