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Call Centre Courses

Call Centre Customer Care

Key customer care skills for anyone working “at the sharp end” in a call centre...

Course type: Full Time delivered as classroom based
Guide price: £435

Call Centre - Outbound Sales Skills

To help delegates understand the importance of effective communication on the telephone. Using this knowledge they will be able to construct a framework to ensure successful preparation and outcomes to all their telesales calls. ...

Course type: Full Time delivered in house

Effectively Managing People in the High Performance CALL CEN

Turning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management....

Course type: Full Time delivered in house
Guide price: Please call for further details

CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call Cent

Gain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure...

Course type: Full Time delivered as classroom based
Guide price: £1095

CALL CENTRE SELLING SKILLS - Selling In A Demanding Environm

Develop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business...

Course type: Full Time delivered as classroom based
Guide price: £725

Effective Customer Handling

Effective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service....

Course type: Full Time delivered online
Guide price: POA

One Shot at Excellence

TOPS for Training in Ireland...

Course type: Short Course delivered as classroom based
Guide price: £1,200 a day plus expences

Improving Back-Office Productivity, Quality & Processes

Learn the best ways to measure and improve the productivity and quality of your people and business processes....

Course type: Full Time delivered as classroom based
Guide price: £1,350 per participant

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