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Call Centre Courses
Help Desk Manager Part 2 (HDM 2)Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk... |
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Help Desk Manager (HDM) Fast TrackThis course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format. ... |
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Call and Contact Centre - Vocational TrainingCTC offers comprehensive training developed and delivered by industry professionals. Training takes place in a live contact centre environment, where all our learners have access to state of the art technology and a hands-on approach to tr... |
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call centre servicesAs a discerning and well informed service center, we are always eager to help you in finding the most suitable Call Center Services provider.We provides Call Centre Services, Call Centre Consultancy UK, Outbound Call Centre, Call Centre Tra... |
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One Shot at ExcellenceTOPS for Training in Ireland... |
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Management training for call annd contact centresEstablishing and managing a call/contact centre and help desk requires a range of specialist knowledge and people skills. In this intensive three-day programme, an overview of the core areas is presented with clear guidelines given for impl... |
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Contact Centre Skills Level 2This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre enviro... |
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