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Call Centre Courses

Call Centre training courses are designed for individuals who are either already a part of the Call Center industry or wish to have a career in this field. Call Centre courses range from effective customer handling help desk skills, customer care, selling skills, inbound customer skills, call center operations and contact center skills to advanced level courses in the Call Center Agent training category and Call Centre team leader development. You can find all these Call Centre training courses through the Courses Plus UK website.

Call and Contact Centre - Vocational Training

CTC offers comprehensive training developed and delivered by industry professionals. Training takes place in a live contact centre environment, where all our learners have access to state of the art technology and a hands-on approach to tr...

Course type: Full Time delivered in house
Guide price: 500.00

Management training for call annd contact centres

Establishing and managing a call/contact centre and help desk requires a range of specialist knowledge and people skills. In this intensive three-day programme, an overview of the core areas is presented with clear guidelines given for impl...

Course type: Short Course delivered in house
Guide price: 395.00 per place

Call Centre Training: Sales and Customer Service Training for Call Centre Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, inc...

Course type: Short Course delivered online
Guide price: 60

Call Centre Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, inc...

Course type: Short Course delivered in house
Guide price: 949.00 PER DAY PLUS MILEAGE CHARGED AT 45 PENCE PER MILE (up to 12 People)

Help Desk Manager Part 2 (HDM 2)

Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk...

Course type: Full Time delivered as classroom based
Guide price: 795 members (cost per person)

Help Desk Analyst (HDA) Fast Track

This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f...

Course type: Full Time delivered as classroom based
Guide price: 995 members (cost per person)

HELP DESK SKILLS - Delivering Exceptional Service Levels

This practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus...

Course type: Full Time delivered as classroom based
Guide price: 725

Help Desk Senior Analyst (HDSA) Fast Track

This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Senior Analyst qualification. The course content matches that of HDSA 1 and HDSA 2 but is delivered in a more in...

Course type: Full Time delivered as classroom based
Guide price: 1080 members (cost per person)

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Man

List the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu...

Course type: Full Time delivered as classroom based
Guide price: 1095 (Also Run As In-House Tailored Workshop)

Call Centre - Inbound Customer Service and Selling Skills

To enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ...

Course type: Full Time delivered in house

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