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Call Centre Courses

Call Centre training courses are designed for individuals who are either already a part of the Call Center industry or wish to have a career in this field. Call Centre courses range from effective customer handling help desk skills, customer care, selling skills, inbound customer skills, call center operations and contact center skills to advanced level courses in the Call Center Agent training category and Call Centre team leader development. You can find all these Call Centre training courses through the Courses Plus UK website.

Management training for call annd contact centres

Establishing and managing a call/contact centre and help desk requires a range of specialist knowledge and people skills. In this intensive three-day programme, an overview of the core areas is presented with clear guidelines given for impl...

Course type: Short Course delivered in house
Guide price: 395.00 per place

Call and Contact Centre - Vocational Training

CTC offers comprehensive training developed and delivered by industry professionals. Training takes place in a live contact centre environment, where all our learners have access to state of the art technology and a hands-on approach to tr...

Course type: Full Time delivered in house
Guide price: 500.00

Call Centre Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, inc...

Course type: Short Course delivered in house
Guide price: 949.00 PER DAY PLUS MILEAGE CHARGED AT 45 PENCE PER MILE (up to 12 People)

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Man

List the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu...

Course type: Full Time delivered as classroom based
Guide price: 1095 (Also Run As In-House Tailored Workshop)

Help Desk Analyst (HDA) Fast Track

This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f...

Course type: Full Time delivered as classroom based
Guide price: 995 members (cost per person)

Call Centre Help Desk Skills

This course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma...

Course type: Full Time delivered in house

Help Desk Analyst Part 1 (HDA 1)

Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ...

Course type: Full Time delivered as classroom based
Guide price: 625 members (cost per person)

HELP DESK SKILLS - Delivering Exceptional Service Levels

This practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus...

Course type: Full Time delivered as classroom based
Guide price: 725

Call Centre Operations ASET Level 2

A Distance Learning Course of 8 Lessons. Course Description: The Certificate in Call Centre Operations has been designed for individuals with roles and responsibilities in a customer enquiry and customer service context, specifically in...

Course type: Full Time delivered as distance learning
Guide price: 160.00; inc ASET registration and tutorial support

Help Desk Analyst Part 2 (HDA 2)

Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst...

Course type: Full Time delivered as classroom based
Guide price: 720 members (cost per person)

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