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Call Centre Courses
Call Centre training courses are designed for individuals who are either already a part of the Call Center industry or wish to have a career in this field. Call Centre courses range from effective customer handling help desk skills, customer care, selling skills, inbound customer skills, call center operations and contact center skills to advanced level courses in the Call Center Agent training category and Call Centre team leader development. You can find all these Call Centre training courses through the Courses Plus UK website.
Call and Contact Centre - Vocational TrainingCTC offers comprehensive training developed and delivered by industry professionals. Training takes place in a live contact centre environment, where all our learners have access to state of the art technology and a hands-on approach to tr... |
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Management training for call annd contact centresEstablishing and managing a call/contact centre and help desk requires a range of specialist knowledge and people skills. In this intensive three-day programme, an overview of the core areas is presented with clear guidelines given for impl... |
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Call Centre AgentsWhether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, inc... |
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure... |
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HELP DESK SKILLS - Delivering Exceptional Service LevelsThis practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus... |
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu... |
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Call Centre Help Desk SkillsThis course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma... |
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Call Centre - Inbound Customer Service and Selling SkillsTo enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ... |
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Customer Support Specialist (CSS)This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and ... |
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Help Desk Analyst Part 1 (HDA 1)Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ... |
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Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
- Humanities & Social Sciences courses
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