Narrow your results
Clear Options
Course Type
Study Method
Region
Call Centre Courses
Call Centre training courses are designed for individuals who are either already a part of the Call Center industry or wish to have a career in this field. Call Centre courses range from effective customer handling help desk skills, customer care, selling skills, inbound customer skills, call center operations and contact center skills to advanced level courses in the Call Center Agent training category and Call Centre team leader development. You can find all these Call Centre training courses through the Courses Plus UK website.
Effective Customer HandlingEffective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service.... |
|||||||
|
 |
||||||
NVQ Level 2 Contact CentreThank you for choosing I Matter Training LTD for your future. This course is ideal for people working as Call Centre Operative, Collections Advisor, Debt Advisor or candidates in experienced or senior roles in telephony and similar roles... |
|||||||
|
|
||||||
Call Centre Help Desk SkillsThis course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma... |
|||||||
|
|
||||||
Call Centre Operations ASET Level 2A Distance Learning Course of 8 Lessons. Course Description: The Certificate in Call Centre Operations has been designed for individuals with roles and responsibilities in a customer enquiry and customer service context, specifically in... |
|||||||
|
|
||||||
Call Centre Customer CareKey customer care skills for anyone working “at the sharp end” in a call centre... |
|||||||
|
|
||||||
CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call CentGain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure... |
|||||||
|
|
||||||
Effectively Managing People in the High Performance CALL CENTurning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management.... |
|||||||
|
|
||||||
CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure... |
|||||||
|
|
||||||
Call Centre - Inbound Customer Service and Selling SkillsTo enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ... |
|||||||
|
|
||||||
CALL CENTRE SELLING SKILLS - Selling In A Demanding EnvironmDevelop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business... |
|||||||
|
|
||||||
Associated Training Topics
- Vocational Training courses
- Vehicular Training courses
- Teacher Training courses
- Security Industry Training courses
- Secretarial & PA courses
- Call Centre courses
- Catering & Hospitality courses
- Humanities & Social Sciences courses
Do you run a Call Centre training course?
Add details of your training
courses, seminars and distance learning on Courses Plus for free and
start benefitting from free targeted enquiries almost immediately.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
