Call Centers training courses in London

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3 Call Centers courses found

Effectively Managing People in the High Performance CALL CEN

Turning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management....

Delivery: In House,

Area: London,

Supplier: marcus evans Professional Training

Improving Back-Office Productivity, Quality & Processes

Learn the best ways to measure and improve the productivity and quality of your people and business processes....

Delivery: Public,

Area: London,

Supplier: Management Improvements Ltd

Help Desk Analyst Part 2 (HDA 2)

Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst...

Delivery: Public,

Area: London,

Supplier: Help Desk Institute