Call Centers training courses (page 2 of 3)

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21 Call Centers courses found

Call Centre - Inbound Customer Service and Selling Skills

To enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ...

Delivery: In House,

Area: All Areas,

Supplier: Sales Training International Ltd

Effectively Managing People in the High Performance CALL CEN

Turning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management....

Delivery: In House,

Area: London,

Supplier: marcus evans Professional Training

Improving Back-Office Productivity, Quality & Processes

Learn the best ways to measure and improve the productivity and quality of your people and business processes....

Delivery: Public,

Area: London,

Supplier: Management Improvements Ltd

Help Desk Analyst Part 1 (HDA 1)

Part One (HDA 1) encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary attributes, skills and knowledge ...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Help Desk Analyst Part 2 (HDA 2)

Part Two (HDA 2) of this interactive course looks at the more commonly used support methodologies and tools utilised. Delegates are encouraged to participate in discussions and group exercises that should enrich their knowledge and underst...

Delivery: Public,

Area: London,

Supplier: Help Desk Institute

Help Desk Analyst (HDA) Fast Track

This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Analyst qualification. The course content matches that of HDA 1 and HDA 2 but is delivered in a more intensive f...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Help Desk Senior Analyst (HDSA) Fast Track

This fast track course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Senior Analyst qualification. The course content matches that of HDSA 1 and HDSA 2 but is delivered in a more in...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Help Desk Manager Part 1 (HDM 1)

Part One (HDM 1) of the course reviews the delegates' understanding of the environment in which they work, their position in that environment and their perception and understanding of the current market place in which their organisation ope...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Help Desk Manager Part 2 (HDM 2)

Part Two (HDM 2) is a highly interactive 2 days that involves the delegates from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greater awareness of the pivotal role the help desk...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Help Desk Manager (HDM) Fast Track

This course has been developed to cover the agreed standards and objectives for the Help Desk Institute's Help Desk Manager qualification. The course content matches that of HDM 1 and HDM 2 bus is delivered in a more intensive format. ...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute