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Call Centre Courses
Effective Customer HandlingEffective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service....
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Call Centre Customer CareKey customer care skills for anyone working “at the sharp end” in a call centre...
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Effectively Managing People in the High Performance CALL CENTurning ‘Theory’ into ‘Practice’ This comprehensive training course will address the latest trends and provide you with the knowledge and skills to succeed in call centre management....
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure...
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CALL CENTRE SELLING SKILLS - Selling In A Demanding EnvironmDevelop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business...
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CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call CentGain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure...
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HELP DESK SKILLS - Delivering Exceptional Service LevelsThis practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus...
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CALL CENTRE MANAGEMENT - Achieving A Professional Modern ManList the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measu...
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Call Centre Help Desk SkillsThis course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma...
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Call Centre - Inbound Customer Service and Selling SkillsTo enable delegates who receive incoming telephone calls from customers, to deliver the highest standards of World Class service, whilst maximising all potential sales opportunities. The programme is particularly suitable for people who ...
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