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Best Practice Courses
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Process MappingIn this 1-day course learn how to improve service delivery whilst reducing costs. What’s really useful to measure in your organisation and what’s not. And how to identify the flow and waste in your work systems and the impact that these hav... |
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Introduction to Human FactorsA one-day training course in the basics of the discipline of Human Factors (HF), otherwise known as ergonomics, Human Performance Engineering, user-centred design or usability engineering. Using examples drawn from a wide range of industri... |
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Human Factors PractitionerThe discipline of HF is otherwise known as ergonomics, human performance engineering, user-centred design, usability engineering or people-related requirements. This course takes to a higher level some of the themes developed in the basic ... |
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Safety Case DevelopmentA one-day training course in the development of safety cases as required by UK Ministry of Defence procurement process. The course describes the preparation of safety documentation in accordance with military standards, in particular Defen... |
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Human Factors IntegrationA one-day training course in the Human Factors Integration (HFI) process, as defined by the UK Ministry of Defence. HFI has risen to prominence in the defence sector in the last 20 years. It is a method of systematically incorporating HF ... |
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Reducing costs, Increasing revenueThis is an essential 1 day workshop, that will pay for itself - Guaranteed! ... |
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Food Fraud and AuthenticityWhat’s it about? In 2008 food fraud was estimated to be costing UK consumers up to £7 Billion per year*, with as much as 10%of all foodstuffs suspect. More recently, a survey found 7% of processed cod products within the UK and 28% in Irel... |
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ENQUIRY HANDLING BY PHONE AND E-MAIL - 1st October 2013Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. With no eye contact, facial expression or body language - and frequently no tone of voice either -... |
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Copyright: Latest Legislative Developments - 6th November 2013n the last couple of years and particularly following the Hargreaves Review of IP, there have been dramatic legislative developments in the UK and Europe relating to copyright. These developments will affect how digital resources are manage... |
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Enquiry Handling: Find an answer every time - 10th June 2013Information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course concentrates on practicalities rather than sources and introduces participants to the full range of b... |
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